I went online to make an appt and received a call to confirm that I would be able to make it at the 8 am slot. I got there a few minutes early was told that it would take the whole morning so I decided to walk down to the Starbucks and do some grocery shopping at the Safeway. I took an Uber back around 10 only to see my car in the same spot, so when I went in they said that they were just getting ready to pull it in. I found this to be unacceptable since I had an early appointment and nobody decided to call me to say that it wouldn't be done on time. This was on a Friday and I had other errands to run. The service I ask for was to check my brakes and look into a services light. So for this to take all day and to have an appointment and most of the morning gone. I asked for my keys and took my car. Haven't rescheduled and probably won't.